In recent years, artificial intelligence (AI) has become embedded in many of the processes of business operations, public life, and politics. Yet as AI is increasingly becoming a part of people’s lives, suspicions have mounted as to whether AI is a force for good, or whether its algorithms create bad outcomes for some of those on the receiving end of its calculations. In a 2020 survey by KPMG, only 26% of UK citizens were willing to rely on information provided by an AI or to share data with an AI. To combat the festering mistrust in AI, the UK Government published its novel Algorithmic Transparency Standard in late November 2021. This blogpost introduces the standard, evaluates its potential, and points to the questions which remain open.
The ongoing COVID-19 outbreak is forcing companies to turn to technology solutions, given that a significant part of their workforce has switched to working remotely. This abrupt shift in workforce and workplace organisation makes both the benefits and challenges of “people analytics” evermore relevant to business leaders and policymakers alike.